nustargaming is committed to being a responsible online gaming platform for Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and beyond. We believe that the vast majority of our players enjoy gaming as a leisure activity without any issues. But we also know that for some people, gambling can become a problem — and when that happens, it can affect not just the player but their whole family and community.
That's why nustargaming has built a comprehensive responsible gaming framework into the platform from day one. From deposit limits and session time reminders to full self-exclusion options, every tool we offer is designed to keep you in control of your gaming experience. These tools are available to every registered nustargaming player at no cost, at any time.
Our commitment: nustargaming will never encourage a player to continue playing beyond their stated limits, and we will never market to players who have self-excluded or requested a cooling-off period. Responsible gaming is not just a policy for us — it's a core part of how we operate.
All of the following responsible gaming tools are built directly into your nustargaming account. You can activate or adjust them at any time through your account settings or by contacting our 24/7 support team.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits will be accepted until the period resets. Lowering your limit takes effect immediately; increasing it requires a 24-hour cooling-off period.
Set an alert that notifies you when you have been playing for a specified length of time — 30 minutes, 1 hour, 2 hours, or a custom duration. These reminders help you stay aware of how long you have been on the platform so you can make an informed decision about whether to continue.
Periodic on-screen pop-ups that display your current session duration, total amount wagered, and net gaming result. Reality checks give you a clear, honest picture of your gaming activity at regular intervals so you are never playing on autopilot.
Take a short break from nustargaming without permanently closing your account. Choose a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time your account will be suspended and you will not be able to log in, deposit, or place bets.
Request a full self-exclusion from nustargaming for a minimum period of 6 months, up to a permanent exclusion. Once activated, your account is immediately suspended, all marketing communications are stopped, and you cannot re-register during the exclusion period.
Cap the maximum amount you are willing to lose over a set period. If your net losses reach your chosen limit within the daily, weekly, or monthly window, nustargaming will automatically prevent further wagering until the period resets — protecting your bankroll and your peace of mind.
Self-exclusion is one of the most effective tools available to players who feel their gambling is getting out of hand. At nustargaming, the process is straightforward and takes effect immediately. There is no judgment — our support team is here to help, not to question your decision.
Important: Once a self-exclusion is activated on your nustargaming account, it cannot be reversed before the minimum exclusion period has elapsed. This is intentional — it ensures the tool is genuinely effective when you need it most.
Access your account via the nustargaming Login page. Navigate to Account Settings and select the Responsible Gaming section from the menu.
Select from a 6-month, 1-year, 3-year, or permanent self-exclusion. If you are unsure, our support team can help you choose the option that best fits your situation.
Review the terms of your self-exclusion and confirm your request. You will receive an email confirmation from nustargaming within minutes of submitting.
Your nustargaming account is suspended immediately. All marketing emails and promotional SMS messages are stopped. Any remaining balance will be returned to your registered GCash or bank account.
If you prefer not to go through account settings, you can request self-exclusion directly by contacting our 24/7 live chat support or emailing [email protected] — our team will process your request immediately.
| Limit Type | Available Periods | Takes Effect | To Increase |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately | 24-hour cooling-off |
| Loss Limit | Daily / Weekly / Monthly | Immediately | 24-hour cooling-off |
| Session Time Reminder | Custom (30 min – 8 hrs) | Immediately | Adjustable anytime |
| Reality Check | Every 30 / 60 / 90 min | Immediately | Adjustable anytime |
| Cooling-Off Period | 24 hrs / 48 hrs / 7 days / 30 days | Immediately | After period ends |
| Self-Exclusion | 6 months / 1 yr / 3 yrs / Permanent | Immediately | After minimum period |
All limits are applied in Philippine Peso (₱). Minimum and maximum limit values are displayed within your nustargaming account settings.
Problem gambling can affect anyone — regardless of age, income, or background. Recognising the warning signs early is the first step toward getting help. If any of the following sound familiar, it may be time to use nustargaming's responsible gaming tools or seek outside support.
Spending more money on gambling than you can afford to lose, or borrowing money to fund your gaming.
Chasing losses — continuing to play in an attempt to win back money you have already lost.
Feeling restless, irritable, or anxious when you try to cut down or stop gambling.
Lying to family members, friends, or colleagues about how much time or money you spend on gambling.
Neglecting work, school, family responsibilities, or personal health because of gambling.
Using gambling as a way to escape stress, depression, anxiety, or other emotional difficulties.
Repeatedly making unsuccessful attempts to control, cut back, or stop gambling altogether.
Thinking about gambling constantly — planning your next session, reliving past wins, or calculating how to get more funds.
You are not alone. Problem gambling is a recognised condition, and help is available in the Philippines. If you or someone you know is struggling, please reach out to nustargaming support or contact a professional counselling service. Taking the first step is the hardest part — but it is always worth it.
Answer these questions honestly. If you answer "yes" to two or more, we strongly encourage you to use nustargaming's responsible gaming tools or speak with a support professional.
Have you ever gambled with money that was meant for essential expenses like rent, food, or bills?
Have you ever felt the need to bet more and more money to get the same level of excitement?
Have you ever gone back to gambling the day after a loss to try to win your money back?
Have you ever hidden your gambling activity or lied about how much you have spent?
Has gambling ever caused serious problems in your relationships, work, or finances?
Have you ever felt depressed, guilty, or hopeless after a gambling session?
Have you ever tried to stop or cut down on gambling but found you could not?
Do you find yourself thinking about gambling even when you are doing other things?
This self-check is for informational purposes only and is not a clinical diagnostic tool. If you are concerned about your gambling, please seek professional advice.
Under Philippine law, online casino-style gambling is restricted to individuals aged 21 years and above. nustargaming enforces this requirement rigorously. Every new player must complete a Know Your Customer (KYC) identity verification process before they can make a deposit or place a bet on the platform.
Accepted identity documents for age verification include a Philippine passport, SSS UMID card, driver's licence, and other government-issued IDs that display your full name and date of birth. nustargaming reserves the right to request additional documentation at any time if we have reason to believe a player may be underage.
If you are a parent or guardian and you believe a minor may have accessed nustargaming using your device or account details, please contact our support team immediately. We will investigate and take appropriate action, including account suspension and refund of any deposits made by the minor.
All players must verify their identity with a valid Philippine government-issued ID before depositing or playing.
Any account found to belong to a player under 21 will be immediately suspended and reported to the relevant Philippine authorities.
nustargaming encourages any player who is struggling with problem gambling to seek professional help. The following organisations provide confidential support and resources for Filipino players and their families.
The Philippine Amusement and Gaming Corporation (PAGCOR) operates a responsible gaming programme for all licensed online gaming platforms in the Philippines, including player protection guidelines and self-exclusion registries.
PAGCOR Licensed PlatformThe NCMH in Mandaluyong City provides mental health services including counselling for behavioural addictions such as problem gambling. Services are available to all Filipinos regardless of financial capacity.
Free Counselling AvailableOur dedicated responsible gaming support team is available 24/7 via live chat. They can help you activate any of our player protection tools, process a self-exclusion request, or simply talk through your concerns in a confidential, non-judgmental environment.
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