nustargaming uses industry-standard encryption and access controls to keep your personal information secure at all times.
nustargaming does not sell, rent, or trade your personal data to third-party marketers or advertisers under any circumstances.
This policy is governed by the Data Privacy Act of 2012 (RA 10173) and enforced by the National Privacy Commission of the Philippines.
You have the right to access, correct, and request deletion of your personal data held by nustargaming at any time.
We only collect data that is necessary to operate the nustargaming platform, process payments, and comply with regulatory requirements.
Where data is shared with third parties — such as payment processors — those partners are contractually bound to protect your information.
nustargaming ("nustargaming," "we," "us," or "our") operates the online gaming platform accessible at nustargaming.org. nustargaming acts as the Personal Information Controller in respect of all personal data collected through the Platform, as defined under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.
Our designated Data Protection Officer (DPO) is responsible for overseeing compliance with this Privacy Policy and applicable data protection law. You may contact our DPO at any time using the details provided in Section 14 of this Policy.
Scope: This Privacy Policy applies to all personal data collected by nustargaming through the Platform, including data collected during account registration, gameplay, payment processing, customer support interactions, and marketing communications.
nustargaming collects only the personal data that is necessary and proportionate to the purposes described in this Policy. The categories of personal data we collect include:
Full legal name, date of birth, nationality, and government-issued identification number (e.g., Philippine passport number, SSS number, UMID number, or driver's licence number). This data is collected during account registration and identity verification (KYC).
Email address, mobile phone number, and residential address (including barangay, city or municipality, province, and postal code). This data is used to communicate with you about your account, transactions, and promotions.
Payment method details, including GCash mobile number, PayMaya account reference, and bank account details for BPI, BDO, Metrobank, and UnionBank transfers. nustargaming does not store full card numbers or banking credentials — payment processing is handled by our certified payment partners.
Records of all deposits, withdrawals, bonus credits, and gaming transactions made through your nustargaming account, including amounts in Philippine Peso (₱), timestamps, and payment method references.
IP address, device type, operating system, browser type and version, screen resolution, session duration, and referring URL. This data is collected automatically when you access the nustargaming Platform.
Information about how you use the nustargaming Platform, including games played, bet amounts, session frequency, feature interactions, and navigation paths within the Platform.
Records of your communications with nustargaming customer support, including live chat transcripts, email correspondence, and any feedback or complaints submitted through the Platform.
| Data Category | Examples | Collected At |
|---|---|---|
| Identity | Full name, date of birth, government ID | Registration / KYC |
| Contact | Email, mobile number, address | Registration |
| Financial | GCash number, bank account reference | Payment setup |
| Transaction | Deposit/withdrawal history, bet records | Ongoing gameplay |
| Technical | IP address, device info, browser type | Platform access |
| Usage | Games played, session duration, navigation | Ongoing gameplay |
| Communications | Support chat logs, email records | Support interactions |
nustargaming collects personal data through the following means:
nustargaming uses your personal data for the following purposes:
Under the Data Privacy Act of 2012 (RA 10173), nustargaming processes your personal data on the following legal bases:
nustargaming does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
GCash (Mynt), PayMaya (Voyager Innovations), and partner banks (BPI, BDO, Metrobank, UnionBank) receive the minimum data necessary to process your deposit or withdrawal transactions. These partners are independently regulated financial institutions subject to Bangko Sentral ng Pilipinas (BSP) oversight.
Third-party KYC and AML screening providers may receive your identity documents and personal details to verify your identity and screen against sanctions lists, as required by Philippine law.
Licensed game studios and live dealer providers may receive anonymised or pseudonymised session data necessary to deliver game content and resolve technical disputes. These providers do not receive your full identity or financial data.
nustargaming may be required to disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities in response to a lawful request, court order, or regulatory requirement.
Legal counsel, auditors, and other professional advisers may access your data on a confidential basis where necessary to provide services to nustargaming.
Our commitment: All third parties with whom nustargaming shares personal data are required to process that data in accordance with applicable data protection law and are prohibited from using it for any purpose other than the specific purpose for which it was shared.
nustargaming uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the nustargaming website.
You can control non-essential cookies through your browser settings or through the cookie preference centre available on the nustargaming Platform. Please note that disabling certain cookies may affect the functionality of the Platform.
nustargaming retains your personal data for as long as is necessary to fulfil the purposes described in this Policy, subject to the following minimum retention periods:
Upon expiry of the applicable retention period, nustargaming will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.
nustargaming implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:
Data breach notification: In the event of a personal data breach that is likely to result in serious harm to affected players, nustargaming will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay, as required by RA 10173.
As a data subject under the Data Privacy Act of 2012, you have the following rights in respect of your personal data held by nustargaming:
Request a copy of the personal data nustargaming holds about you and information about how it is processed.
Request correction of inaccurate or incomplete personal data held in your nustargaming account.
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations.
Object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
Receive your personal data in a structured, commonly used, machine-readable format where technically feasible.
Claim compensation for damages sustained as a result of inaccurate, incomplete, or unlawfully obtained personal data under RA 10173.
To exercise any of these rights, please contact our Data Protection Officer using the details in Section 14. nustargaming will respond to all data subject requests within thirty (30) days of receipt. Where a request is complex or numerous, we may extend this period by a further thirty (30) days, with prior notice to you.
The nustargaming Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law governing casino-style online gambling. nustargaming does not knowingly collect personal data from individuals under the age of 21.
If nustargaming becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the data, and report the matter to the appropriate Philippine authorities where required. If you believe that a minor has registered on the nustargaming Platform, please contact us immediately at the details provided in Section 14.
nustargaming's primary data processing infrastructure is located within the Philippines. Where personal data is transferred to service providers or partners located outside the Philippines — for example, international game content providers or cloud infrastructure providers — nustargaming ensures that such transfers are subject to appropriate safeguards, including:
nustargaming reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.
Where changes are material, nustargaming will notify registered players by email or through an on-screen notification upon login. Your continued use of the nustargaming Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you must cease using the Platform and may request account closure as described in our Terms & Conditions.
If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or want to raise a data protection concern, please contact our Data Protection Officer:
nustargaming will acknowledge all privacy-related enquiries within five (5) business days and will endeavour to resolve them within thirty (30) days.
If you are not satisfied with nustargaming's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). The NPC is the independent regulatory authority responsible for enforcing RA 10173 and can be reached through its official government channels.
nustargaming is registered with the National Privacy Commission of the Philippines as a Personal Information Controller under the Data Privacy Act of 2012 (RA 10173). Your data is handled in full compliance with Philippine data protection law.
nustargaming enforces a strict 21+ age policy. We collect age verification data to protect minors and comply with PAGCOR regulations. Visit our Responsible Gaming page for more on how we keep the Platform safe.